HomeForumsPanoPress SupportPanopress Problems with Chrome ?

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This topic contains 21 replies, has 8 voices, and was last updated by  Sam Rohn 2 years, 2 months ago.

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  • #2818

    dbakke
    Participant

    Hello,

    I’ve been using panopress for a while (with great success on multiple sites) and I noticed today that when I click on the preview (with the play button) the fullscreen pops up but the panorama doesn’t load. I’m just left looking at a gray screen and mouse-over X on the top right hand corner.

    I tested it in Firefox and it weems to work fine. I then updated everything to the latest versions and I’m still experiencing the issue.

    Thanks in advance for any help.

    #2819

    Sam Rohn
    Keymaster

    howdy

    to understand what might be going wrong we really need to see some specific info like link to a wordpress page with a misbehaving panopress embed and a direct link to the pano, as explained in the panopress FAQ

    http://www.panopress.org/forums/topic/panopress-troubleshooting-faq-read-me/

    otherwise, no one else has reported issues with chrome, & panopress is working fine with chrome on my own site, link below

    http://www.samrohn.com/360-panorama/kings-county-distillery-nyc/

    sam

    Sam Rohn :: New York City
    360° Panoramic Photography :: www.samrohn.com
    Location Scout :: www.nylocations.com

    #2820

    dbakke
    Participant

    Sure…the link to the pages I’m having trouble with is:

    http://www.lapuntaparadise.com/360-degree-tour-interior/

    Some other information:

    – I hadn’t updated any plugins, WordPress or the theme for some time and Panopress was working fine prior to this discovery.

    – I switched themes to twenty-one to see if there was some sort of conflict and I still doesn’t work.
    – I’m going to deactivate all the plugins to see if one of them is causing the issue (although I don’t see how, considering I hadn’t touched them since Panopress was working)

    Thanks again.

    #2821

    Sam Rohn
    Keymaster

    your link also works fine for me in chrome 33.0.1750.91 b on mac OS X, see screenshot below

    have you tried testing on different machines etc ?

    sam

    Sam Rohn :: New York City
    360° Panoramic Photography :: www.samrohn.com
    Location Scout :: www.nylocations.com

    #2823

    dbakke
    Participant

    My apologies for wasting your time. I’ve never encountered a problem that can’t be reproduced on the same browser and platform. It must be something specific to just my computer. Bizarre!

    #2824

    Sam Rohn
    Keymaster

    try clearing your browsers cache and browsing data, that may help clear up problems on your local machine

    sam

    Sam Rohn :: New York City
    360° Panoramic Photography :: www.samrohn.com
    Location Scout :: www.nylocations.com

    #2828

    Hugh
    Participant

    Hello Sam,

    Just for the record, I am having the same problem with Chrome.
    i.e. the panel pops up but the panorama doesn’t load and I’m just left looking at a grey screen
    with an X on the top right hand corner.

    Everything still works fine with Firefox and Safari and Windows Explorer gets there in the end, but is very slow, but then I have always had problems with Windows Explorer in Windows 8 on my lap top.

    Everything was god until last night.
    I have not done anything on WordPress for over a year for a number of reasons, but last night upgraded WordPress and the Plugins to the current versions so thought that this might be the cause of the problem until I found this thread.
    Currently I am only using Flash with PanoPress, but need to start experimenting using HTML5 sooner rather than later.

    I have followed your advice to clear the cache, but it has not made any difference.

    All the best Hugh.

    #2829

    Sam Rohn
    Keymaster

    howdy

    PanoPress is 100% compatible with chrome, so far the only issues reported were problem with users local machine, not panopress

    otherwise, to understand what might be going wrong we really need to see some specific info like link to a wordpress page with a misbehaving panopress embed and a direct link to the pano, and confirm you have tested with other plugins disabled and using default theme etc as explained in the panopress FAQ

    http://www.panopress.org/forums/topic/panopress-troubleshooting-faq-read-me/

    also make sure to test your panoramas on another computer, if your computer is slow anyway this is unlikely related to panopress 😉

    thanks

    sam

    Sam Rohn :: New York City
    360° Panoramic Photography :: www.samrohn.com
    Location Scout :: www.nylocations.com

    #2837

    magisterludi
    Participant

    Same problem here since PP 1.2 and WP 3.81 upgrade. Only in Chrome, and only with SWF pans, not with HTML5 pans. Tried on 3 machines, same result: 2 Win7 & 1 Mac Maverick. Clear caches.

    Sample page: http://vidors.petervidor.com/qtvr/

    Any thoughts?

    Attachments:
    #2842

    igteam
    Participant

    Hi Sam,

    I also have problem with Chrome 33 on Win 7
    This happened with one of the updates of the plugin.

    Could you give me a link to the old version of PP so I can try if it works?
    Thanks

    #2843

    Omer Calev
    Keymaster

    Hi,

    Thanks for your reports.

    I’ve opened the panos at http://vidors.petervidor.com/qtvr/ with Chrome 33 on Win7-32 without any problems.

    I’ll try to reproduce the bug on other configurations.

    Omer

    #2844

    igteam
    Participant

    I’ve tested this on more than 50 different OS, Devices, Browsers
    About 8 of them was not working.

    Keep in mind that issue is only with SWF files. It is working properly with HTML5.

    Could you give me link for older v.1.1 so I could try if it’s working there?

    #2845

    magisterludi
    Participant

    I’ve reverted to PP 1.1 for a different reason, but it did not help with this Chrome problem. Logic would suggest that something has changed in Chrome, but I haven’t done enough testing to be sure.

    #2846

    Slava71
    Participant

    I love Google Chrome!
    But why it is not working plugin PanoPress on Win 7 64., Chrome version 33.0.1750.154 m.,
    In other browsers everything is fine.
    On Windows XP., Chrome version 33.0.1750.154 m., Works.
    Tested on different machines.
    Here is an example http://www.samrohn.com/360-panorama/manhattan-rooftop/
         Help please!

    #2847

    Hugh
    Participant

    I had the same problem, but my Son In Law, a web designer @ binarylab.com, solved it for me.

    Previously everything worked fine by using the following example “code”
    e.g.


    Error
    Javascript not activated


    Fawley Meadows Bar
    until I updated everything in January (WordPress to 3.8.1) then the problem showed itself
    The solution that Jon provided that worked for me is to delete this “code” (but not before using it to Copy and Paste as follows) and using the “Add Media” option:
    Place the cursor under the “code” and select “Add Media” (top left of edit screen) and select the image referred to in the “Code”
    e.g. Henley-Panoramas-1.jpg
    and use “Insert into page”
    Copy the URL for the panorama
    e.g. http://360hugh.co.uk/wp-content/uploads/2012/02/Henley1.swf
    Click the inserted image then the image icon and Paste the URL into the “Link URL” field and “Update”
    Delete the original “code” and “Update” the page.

    I am still only using SWF as I need to get my head round uploading and using HTML5 as well.

    Note: I have tried putting in the relevant actual “code” strings, but the forum post is reformatting them so I am attaching a JPG of my original text.

    #2850

    igteam
    Participant

    Hi Hugh,

    thank you for this workaround.
    Unfortunately on my env. swf link opens in new window, instead of PanoPress box.

    Did you change something in panopress settings to automatically catch swf links?!

    #2851

    Slava71
    Participant

    Hi Hugh,
    thank you!
    Such a solution I already have.
    It is implemented using plugin Easy FancyBox(http://status301.net/wordpress-plugins/easy-fancybox/)
    PanoPress I love and want that, he worked !!!

    #2852

    Hugh
    Participant

    Hi Hugh,

    thank you for this workaround.<br>
    Unfortunately on my env. swf link opens in new window, instead of PanoPress box.

    Did you change something in panopress settings to automatically catch swf links?!

    Not that I know off.

    My PanoPress Settings are shown in the attached JPG

    #2859

    zbigi
    Participant

    Hello everybody!
    I have the same problem with Crome.
    If I have activated the panobos the pop-up window of panobox apedaring on the screnn but it was empty. It was the same on all of computer I have used: my home Pc and notebook machinen (Running Windows 7 Ultimate 64-bit and Vista Home 32-bit OS) and also on my company PC and notebooks (running Windows 7 Enterprise SP 1). On every suystem I have always used most actual Google chrome Version. Not it is 34.0.1847.116 m. Beacause of that trouble I have decice switch off the Panobox at all on my WordPress site.
    Yesterday I have upgraded the WordPress on my Web Server (virtual) to the newest version 3.9 and I have noticed, that on my home machines, which have no limitations concerning components installed Panobox is working properly. Opposite on my company machines: I have noticed that on them it is even not possible to see the Panobox exmaple (from page http://www.panopress.org/example/panobox/). What is interesting in most cases on those machines Panobox is working properly on different sites, which are using that feature. Example, which is working on the same machine, on which my panobox is not working:http://tomaszmielnik.pl/kosciol-wniebowziecia-nmp-w-klodzku/.

    Probably not everything is configured correctly on the machines having problem to display panobox proper way. Therefor I have a question to teh Panopress author: what are the requirements for proper working of Panopress with Panobos feature on PC? I mean what for plugins are required on the Windows system and which of them are critical concerning theirs versions?

    Technical information about my site:
    URL: http://fotopano.pl
    Worpress 3.9.1
    Panopress 1.2
    Theme: Tempera 1.0.0 (no influence on the problem with other themes)

    On the PC giving problems:
    Windows 7 Enterprice SP 1 64-bit,
    Java RTE: 7.39 (32-bit and 64-bit

    Chrome 34.0.1847.116 m
    Adobe Flash Player 11 Active X
    Adobe Flash Player 11 Plugin

    #2942

    zbigi
    Participant

    Sorry, but the problems with Panopress are still existing on for me accessible computers: desktops and notebooks. Have anybocy any suggestion?
    I ave everything described in my last post.
    Most important thiung: under Chrome is not existing even an example on PanoPres home page: http://www.panopress.org/example/panobox/.
    Because on other bvrowsers than Crome Panopress is working, it will be reasonable to find the reason and eliminate the problem on Chrome.
    Perhaps it is because 64-bit operating system?
    Please give a fededback how it looks out on 32-bit Windows and Chrome.

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