HomeForumsPanoPress Supportpano only loads when logged into wordpress

This topic contains 4 replies, has 2 voices, and was last updated by  Sam Rohn 2 years, 4 months ago.

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  • #3361

    torp
    Participant

    I have tried the default theme with no joy.

    pano created using PTGUI

    http://www.chaletbelair.com/gallery

    when logged into WP it displays fine, when logged out it initially displays OK, then if you refresh the page (F5) you get

    “Forbidden

    You don’t have permission to access /pano//balcony/balcony.html on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.”

    #3365

    Sam Rohn
    Keymaster

    this sort of error may be about file permissions on your server, or perhaps some limitation of your webhost

    uploaded file permissions are set via ftp application, and you can set proper default if it is not set otherwise, specifics depend on your ftp app, see the video below for example

    correct file permissions are:

    755 for folders
    644 for files

    sam

    Sam Rohn :: New York City
    360° Panoramic Photography :: www.samrohn.com
    Location Scout :: www.nylocations.com

    #3369

    torp
    Participant

    I checked and the file permissions are correct.
    it only fails in the WordPress plugin – if you load the pano directly using
    http://www.chaletbelair.com/pano/balcony/balcony.html
    it works fine!

    #3370

    torp
    Participant

    OK I found the problem.
    The plugin “ithemes security” edited the .htaccess file to forbid some stuff.
    Once I deactivated it, everything works OK.

    #3371

    Sam Rohn
    Keymaster

    yep, that could do it too

    checking for conflicts with other wp plugins should ALWAYS be step number one when another plugin does not behave as expected, as outlined in the panopress faq

    http://www.panopress.org/forums/topic/panopress-troubleshooting-faq-read-me/

    sam

    Sam Rohn :: New York City
    360° Panoramic Photography :: www.samrohn.com
    Location Scout :: www.nylocations.com

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